Our products are made in small batches and don’t sit on the shelf long. Our products last between 6-12 months, depending on the product. Please see individual product listings for more info.

• Products that contain water (like lotions and creams) are best used within six months of purchase.
• Products that don’t contain water (like butters, powders, and oils)  are best used within one year of purchase.

Don’t worry, your product has not spoiled. We do not use any synthetic stabilizers in our products to prevent certain ingredients from recrystallization. Sometimes natural butters can form crystals when it goes through temperature fluctuations and cools inconsistently.

The little lumps will melt when you rub the product into the skin. If the texture is bothersome, you can remove the lid and either remelt in a warm water bath (do not fully submerge or let water enter the product), or microwave at 20 second intervals until melted. Put the butter in the fridge until fully solid and then put the lid back on.

All of our body lotions are vegan. Our butters and lip balms contain beeswax so they are not vegan. However, the beeswax we use is ethically and sustainably sourced ensuring that no bees are harmed in the harvesting of the beeswax.

Yes! Absolutely none of our products contain GMO ingredients and are made with certified organic ingredients whenever possible.

We use real botanicals in our products. Sometimes there is a bit of sediment of plant bits that sneak through our filtering process. It’s also possible you have a product that contains a natural butter that has crystallized (see “my product is grainy/chunky”).

Yes! We never test our products on animals and ensure that none of our ingredient suppliers do either. We test our products on ourselves and our friends and family first and always.

We formulated all of our mama and baby products to be pregnancy and breastfeeding safe however, we always suggest discussing any product you use with your healthcare provider before use. Our other products may or may not contain botanicals, essential oils, and other ingredients that may not be safe for pregnancy or breastfeeding. Again, please consult your healthcare provider before using any products.

We accept payment via credit card, PayPal, Shop Pay, Apple Pay, and Google Pay  at checkout. Your support means the world to us—thank you for choosing handmade, natural care.

If your package or items arrive dammaged, we ask that you contact us within 48 hours of delivery confirmation to report any damages to your product. We handle damage claims on a case-by-case basis. We are not responsible for damaged packages. We pack and ship our products neatly and securely. We will handle filing a claim on your behalf and if we feel this was a packaging mistake on our end, we will gladly reship the damaged products free of charge.  Please contact us if you have any issues at info@leelorose.com. Claims must be filed within 14 days of package delivery.

Because our products are handmade, we do not accept returns or exchanges.

We always encourage:

• Reading ingredients carefully
  
• Knowing your allergies
  
• Doing a patch test before full use
  

If something’s not right, or if you have concerns, please contact us at info@leelorose.com. We genuinely want you to love your Leelo Rose experience, and we’ll do our best to make it right.

We ship all orders from our studio in Eureka, California, usually within 3–5 business days of receiving them. Our products are made fresh in small batches, so we appreciate your patience while we get your order ready.

• Shipping costs are calculated based on weight and destination.
• We offer free shipping for orders over $50

Once your package leaves our hands, it’s in the care of the courier (USPS, UPS, FedEx, etc.). Please use your tracking number to keep an eye on its journey. If a package is delayed or goes missing, feel free to reach out—we’re happy to help where we can—but please also contact the shipping carrier directly for resolution.